In our world of 24/7 communication, the options for ways to talk to each other are endless. It wasn’t always the case. 30 years ago, for many, email was only an option at work, at your desk and within your Organisation and that was it. 20 years ago, we were only just discovering mobile phones could do more than text, 15 years ago computers were bigger and iPads were but a twinkle in Steve Jobs’ eye.

Look how far we’ve come – or have we? This ability to communicate day and night through so many media, is giving rise to something of a rebellion. Some colleagues are choosing to slow down their communication and not get back to people too quickly – or risk setting up unrealistic expectations. This is understandable but can be highly frustrating to others who are waiting for a response and don’t understand why they are not getting it.

So how long is too long to get back to someone and what is a realistic expectation for a response time?

There are those of us at one end of the scale who will reply in a nanosecond and not understand why it isn’t reciprocated at similar speed. And then there are those of us who like to weigh up the urgency, take it one task at a time and not interrupt what we are doing to respond to a communication that needs to be prioritised. I’m the former by the way, which will come as no surprise to those who know me. It’s driven by a “Do it now or it’ll slip off my list” mentality. “Make better lists” I hear you cry. Noted.

In the end, speed of response depends on a number of factors including the nature of your work, the kinds of communication options you have available to you, time zones, locations and your own personal style of communication. And there are some rules of good practice we can all apply including:

Perhaps it is time to re-examine the way we communicate and respond to others at work. Agree what works well that you want to keep and what needs a bit of reinvention – to serve everyone better. And try to keep ego out of it. Holding off on responding to make a point or show how busy and important you are just makes you look petty or inefficient.

It’ll be fun to write this blog again in a few years’ time and see what has progressed in the world of work communications. Maybe we’ll be able to engage with each other through thought transmission. Until then and in the absence of mind-reading, let’s use the tools we have to best effect and in the words of Debbie Harry - not leave each other hanging on the telephone.

Happy new year! We’re not making any clever remarks about resolutions – there are enough memes doing that for us.  A personal favourite is:

“Dear New Year’s Resolution.  It was fun while it lasted.  Sincerely, January 2nd”

Instead of making resolutions, let’s look at growth. We may not know yet what the next 12 months has in store for us but we know there will be change.  There always is. In times of great change, it can be useful to look for constants, especially if they are ones that take us to a better place.

When it comes to personal and professional growth, coaching is one such constant.  Here are 3 reasons why:

  1. You can do it anywhere. This one-to-one interaction works equally well face to face or from a distance and a combination of both works even better. It means internal coaches can work with colleagues from different teams, sites and parts of the globe and those seeking an external coach can make their choice without the restrictions of geography.
  2. It has survived fads and trends in Learning and Development. Every profession has its flavours of the month.  L&D is no different.  If you’ve been in this game for over 30 years as we have, you will have seen a fair few.  A trend has tangible benefits and solves a particular need whereas a fad is often driven by a coolness factor and an “I want some of that too” mentality.  When coaching first came on the scene, many thought it was a fad but decades later, it endures with credibility and impact.  It is going nowhere.
  3. No sheep are dipped in the coaching process. Mass group training has great value where there is a common need.  In a coaching situation, the need is rarely mass-produced and that means coach and client can work together in an individualised way, targeting priorities and taking action where it counts.  In the early days, coaching was viewed as an expensive luxury, the preserve of the senior executive, because it only applies to one person at a time.  Years on, it has proved itself money well spent as individuals directly attribute success, advancement and impact on the bottom line, to their coaching sessions.  It is selfish time to think, talk and be supported and challenged to take action.

Coaching can be defined as a relationship of rapport and trust in which the coach uses their ability to listen, to ask questions and to play back what the client has communicated to help them clarify what matters to them and to work out what to do to achieve their aspirations.

When you put it that way, there is little to lose and much to gain from a coaching relationship.  Many of you reading will know this already and have years under your belt of successful coaching experiences.  If that’s not you yet, consider making 2025 the year you get a coach, become a coach, or open the door to coaching in your Organisation.

We don’t know yet how 2025 is going to pan out.  What we do know is that, whatever this year throws our way, will be a talked about, planned for and solved at coaching sessions the world over. Long live coaching!

Do you consider yourself a negative thinker and do you sometimes feel undervalued for it? This month’s blog looks at how to get best value from the ability to look on the dark side and how to do it well so you aren’t misunderstood or your contributions overlooked.

We have written before in praise of negative thinking.  The ability to be someone who can

…is a real gift to team working and organisational effectiveness.  Yet negative thinking is much maligned.  Perhaps we should change the name.  It’s sometimes referred to as critical thinking which seems to sit better with us, but essentially it’s the same thing.

In the end it’s all about how you do it.  Just as positive thinking without substance can make you look a bit giddy, negative thinking without hope means you come across as a drain.  Every silver lining has a cloud and all that.

It isn’t helped by a rather sinister trend that has entered our work culture – that of Toxic Positivity.  This is the belief that you should show up smiling no matter how dire the situation is.  Toxic positivity rejects all difficult emotions in favour of unending cheerfulness and an often, falsely positive façade. Not good.

We need negative thinking to take its rightful place as a useful input to projects, conversations and team working.  Here are 4 ways to help you do just that.

Construct don’t destroy

This means making your negative feedback build on a situation not tear it down.  It helps if you acknowledge that others have a point and don’t begin everything you say with “Yes, but..”.  The essence of constructive negative feedback is that it has a future, suggests there is hope and leaves people feeling like it was a valuable contribution.

Add a pinch of practical problem solving

Negative thinking together with a willingness to act and a problem-solving approach is a great combination.  It means you are bringing action as well as critical thinking to the party.  Get in the habit of holding back on a negative opinion until you have some thoughts on how move forward with a solution too.  Preferably one you’re prepared to have a hand in.

Surprise them occasionally

No one likes being labelled “negative” but if that’s all people see you do, can you blame them?  Instead, balance it with times when you approve, praise and agree – with no caveats.  Not only will you surprise those who label but you will also balance your approach.  It works both ways – the natural positive thinkers could do with learning to apply critical inputs now and then too.

Read the room

Become more aware of how you are being received.  Applying constructive negative thinking is rarely a bad idea, but sometimes you have to pick your times.  Look out for signs that people are struggling, have had their fill for the day, are switching off from what you say, or simply need a bit of encouragement not criticism.  And save it for a better time.

And finally, never apologize for it.  Without our negative thinkers we’d make mistakes – some of them howlers – that cost time, money and energy.  So, you do mean to be negative, because you do it well and for the right reasons. And when you do it that way, it’s a gain not a drain.

I’m really looking forward to a day of back-to-back meetings where my eyes never leave the screen and my derriere never leaves the seat.

Said no one ever.

And yet, we have an increasing number of days in our week that are just that.  Breakless, airless days where one meeting ends on the hour and so the next one starts.  And on it goes until we collapse in a heap, hardly daring to look at the list of actions those meetings have yielded.  It’s miserable.

Some of the by-products of conjoined meetings are:

We expound the virtues of flexible working and not having to be in the office all the time – but really, if we work like this, it doesn’t feel flexible at all.  We just have a different view from our window.

Enough doom and gloom – here is the good news.  The back-to-back meetings epidemic is human made.  We created and normalized it, so we too have it in us to recreate a better pattern.  Here are what some of our clients have successfully done without reducing productivity or effectiveness:

We’ve helped numerous teams implement these great ideas and we can help you and your team too.

And finally, there is one action we can all take in a bid to end the drudge of days of non-stop meetings. That is to stop judging people’s value by how “busy” they are, aka how many meetings they have in their diaries. Instead, if we start putting a value on thinking and planning time before and after meetings and just time with no meetings at all, to work, apply and take action, we’ll start to break the cycle.  And become happier humans again.

Hello and welcome to late summer.  The days are getting a tiny bit shorter and we’re all trying to squeeze the last drops out of August before September and bursting-at-the-seams diaries are once again upon us.

This month may be a busy one for you or a chance to undo the top button and breathe a bit.  Either way, it is a great time to pause and consider helpful messages to get our heads in the right place and feeling strong for the start of the autumn work term.

Holidays and work breaks are fantastic and necessary, but the effects soon wear off. So here are some sayings - a few things to say to ourselves and others, useful to keep energy high and get in shape for the season ahead.

You win or you learn

It’s great to do well, walk a smooth path and have a long run of success at work.  Everyone deserves that at least once in a while – but it’s not when the learning happens.  We learn the most through the gnarly, tricky times, when nothing seems to go our way.  So when you hit a big fat failure, take it on the chin.  Life at work has a fair bit of win and lose in it, but losers are also learners.  Review what went wrong, gain the views of others, put right what you need to, then learn and move on.  It doesn’t feel this way at the time but you’ll look back on this period as a time of personal and professional growth that propelled you to a better place.

All feedback is a gift

 It really is.  Even if it is badly wrapped and seems like the present no one wants.  If all we ever hear is praise, we never know what we need to do to progress to the next level. When someone praises you, thank them but also ask what you could have done even better.  And ask them to be specific so you can really nail what you need to do to improve.  When you’re given negative feedback, learn to value it.  There will be something in the content that is of use, even if you don’t rate the delivery or the messenger.  Challenge it if you need to, ask questions if lacks clarity or substance, then take it and use it in a way it will help you most.  And don’t forget to thank them for the feedback – and not through gritted teeth.

This too shall pass

 Resilient people are positive.  Not shiny, smiley positive but sensibly positive in the way they gain perspective and look ahead.  Develop the ability to influence what you can and want to change and make choices about anything you can’t change.  No one can ever take away from you the right to choose your own attitude to the situation.  A positive, assertive attitude will take you a long way and tends to be associated with those high-performance people everyone wants on their team.

My bad

If like us, you were born before the 1980s, “it’s my fault” is what this means.  We seem to have lost the ability to step up, take responsibility and say sorry if something was our fault and shouldn’t have happened.  Just doing that when you need to, helps develop strength and accountability in you and in your work culture.  It allows us to own up, explain why, put things right and try better next time.  It also stops us expecting to be bailed out all the time by someone with rescuer tendencies.

And there are many more sayings that convert to practical ways to grow a bit of backbone, so if that is what you feel you need for the next few months, talk to us about how you can develop a stronger self and a more resilient team.  We promise to be firm but fair.

Picture the scene. You’re strolling down a sandy beach, walking hand in hand with someone hand-holding worthy. Gentle waves are rolling in and out of the shore, the water is nibbling at your toes. The sunset is glorious and the warmth peaceful. Then you walk headlong into something sharp. It’s a Teams Chat. With a start you realise you’ve forgotten to add a crucial timeline to a project that will blow everything out of the (no longer calm) water.

And that’s it. Beach dream over, the clock says 3am, you’re wide awake and reaching for your laptop.

Sound familiar?

One of the downsides to being dedicated to your job and motivated by what you do is that it can be hard to let go and return to life with a clear head. The way we work now – from a range of locations, flexibly and with 24/7 communication is brilliant in so many ways – a game changer  – but it does have its down sides. And if we’re not careful we create a situation where we’re never not at work.

Everybody has their own way of finding balance between work and the rest of life, so if you’re managing it well, read no further. If, however, you struggle sometimes as most of us do, here are some tips to help you detach from work when your day is done.

 

When was the last time you shook things up a bit in your working life?  Took on a new project, learned a new skill, put yourself out there and did something weren’t particularly confident about?  If the answer is “all the time”, give yourself a big gold star.  If it is “in the last year” – well done you.  If you can’t remember – then go stand in the corner.

One of the greatest enemies of the new is quite simply – the old and wise.  The more experienced we become and the more in demand we are, the less time we have for keeping ourselves fresh.  We all need to be seeking out new knowledge and experience because it makes us even better at what we do.  But you have to consciously make time to do it.

These last few years have certainly shaken us all up.  We’ve had to adapt in ways we couldn’t have imagined.  You may feel fresher than ever - at the top of your game because you’ve had to make so many changes to the way you work.  Or you may just feel exhausted.  You have to make time for learning and time is the one thing many of us is short of.  If that is unlikely to change for you any time soon, here are three quick-fire ways to actively bring learning in to your working week and avoid the rot setting in:

  1. Look left and right instead of up and down. Get out of your silo. This means seeking out experience in and exposure to other areas of your Organisation. It will give you a much better appreciation of the challenges colleagues face and how you might respond to them.  Get as much exposure as you can to different disciplines.  It’s fascinating, enriching and pragmatic.  Pragmatic because there’s a big link between learning and earning.  You’re making yourself more marketable.
  2. Commit to one key learning investment a year. That’s not too much to ask of yourself or your employer. Promise yourself you will learn one significant skill every year.  It could be through formal study, a course or workshop, something online or simply reading deeply around the subject, but it should result in you being able to do something you couldn’t do before and something you can use in your work.  Learning is liberating so don’t deprive yourself.
  3. Put your hand up more. Volunteer to take on new responsibilities, participate in different projects, take on a problem child task that no one else wants. It may be something you struggle with at times or feel scared about too, but you’ll come out the other side of it fresher and better.  To do this you may need to let go of another activity that could be done by someone else or perhaps doesn’t need doing it all.

No one wants to stand still.  Sometimes we think we do.  We tell ourselves we’ll tread water for a bit, enjoy the comfort of knowing what we’re doing and after the rather bumpy start to the decade we’re now nearly half way through, who can blame us?  That feeling won’t last long.  Humans live to learn, we want to grow and get better and sometimes that means not being the cleverest, it means being a beginner again.  As the saying goes: “If you are the smartest person in the room, you’re in the wrong room.”

When you first go into consulting, everyone tells you it’s famine or feast.  So you learn to make the most of any feasting and prepare for the lean times.  Even the famines have their value: a chance to catch your breath, rest and renew and slow the pace before the next period of abundance.

The highs and lows of workload are not just restricted to self-employment.  Our clients often talk about getting their heads down during busy times and looking ahead to when it calms a little.  Or at least they used to.

Recently we’ve noticed less talk about the quiet times.  We used to have peaks and troughs and now we just have peaks and peaks.  How did this happen?  We are aware of chronic burnout in our teams, we acknowledge it is an issue but push on regardless.  We’ve become used to being rewarded for being “busy” that we value it above effectiveness.

This month’s newsletter is in honour of the much-missed troughs, down time, quiet periods or whatever you like to call them.  For some industries, they occur in summer and at the end of the year/early Jan.  For others, those are the busy periods and there’s a slowing down at different times of the year.

Here are some reasons why we need the troughs:

It's time to make a change so peaks and peaks become peaks and troughs again.  Make time for the troughs, see them coming, value them, use them in the ways suggested and you’ll be better able to – not just cope – but thrive in the busy times.

Hello!

We first wrote this blog in 2020, but it still resonates, even more so in 2024. We all seem to be struggling with increasing workloads, doing more with less and little in the way of troughs to balance out the peaks.

Self-care doesn’t have to be limited to evenings and weekends; in fact it shouldn’t be.  Self-care at work matters even more.  So here it is again – our 5 tips for how to look after your well-being during the working day.

Self-care has got to be up there with the most frequently used words in our world right now. Yet when we mention it, talk turns to bubble baths and box sets.  This makes the assumption that self-care is something you need purely to recover from work rather than something that is part of work.

On a workshop this week the group were discussing said subject and most of the ideas centred around ways in which you take care of yourself by taking breaks from work.

Is that all self-care means? We don’t think so.  Strategies which aid effective working and a healthy brain and body can be just as important while you work.  And you don’t have to take a break to do it.

Here are 5 things to consider doing to bring self-care in to your 9 – 5 that are part of work not an escape from it.

  1. Make thinking and planning part of the working day. Stop relegating it to before/after work time as if it weren’t real graft.  It very much is part of your professional skill set and the actions you take will be the better for it.  If necessary, block out planning time in your diary.  If more of us did this, it would elevate the status of this underrated but crucial use of our time.
  2. Engage in joint problem solving. Grappling with problems alone can be a real energy sapper not to mention a time stealer.  Sometimes just talking it through with another person gives rise to a whole range of options you never considered.  Joint problem solving can be an extremely effective use of time as well as a chance to connect with others and get more heads working on the issue.  A problem shared is not just a problem halved.  Often, it’s a problem solved too.
  3. Prioritise caring for your essential resources. Make a list of the things you just couldn’t do your job without at the moment.  The list might include – stable Wi-Fi, your laptop, a decent desk and chair set up, your phone, access to online communications software, fresh air, a quality set of headphones and an up-to-date system for filing vital information.  This may appear an unremarkable list but without those items working as they should, frustration builds and time is lost.  So, make a plan to look after your essential resources, update them if necessary and keep them in top order.  Take care of them and they take care of you.
  4. Create alternative options to virtual meetings. We’ve written a whole other blog on this subject which you can access here, so we won’t labour the point.  Suffice to say devising effective alternative ways of communicating at work, which mean you don’t need to be on-screen all day is as much about self-care as it is about communicating.
  5. Develop your professional networks outside your own organisation. Internal contacts and colleagues are vital but don’t always bring a fresh perspective.  External contacts who perform a similar role to you but in a different sector or a different role in a similar sector can be a fantastic source of ideas, information, support and challenge.  So - spend time cultivating these relationships.  A conversation with an external contact can be as refreshing as a walk in the park and you don’t have to take a break from work to do it.

We promised 5 things but here’s a bonus 6th self-care at work tip.  Work-based learning.  Take time to engage in it.  Identify a skill you could do with honing; some expertise you’d like to develop or experience you would benefit from gaining and set about getting that learning need met.  It may be as simple as talking to a colleague who has it, or finding an interesting webinar to attend or a book to read.  Learning that happens at work is quicker to apply and easier to integrate into your current practices.  Learning makes us feel good and is a great way for you to add to your value as a team member and practitioner.

Self-care can still be something we engage in outside of working hours but it doesn’t have to be limited to then.  Self-care at work in the ways we suggest makes the day more interesting and challenges us in a good way. So, when the day ends (quicker than expected with these newly applied strategies) you can curl up in the bath with the box set because it’s an enjoyable to do rather than as a response to burn-out.

Confession time – are you a manager and also a bit of a Fixer? Do you like to run a tight ship and keep a close eye? Whether you manage projects, people or both, you love that warm, fuzzy feeling of having solved someone else’s problem, taking a burden off their shoulders, making it your problem and then fixing it – that’s what Fixers do. And it’s an act with honourable intent, yet it often has unexpected consequences.

A number of recent coaching sessions with a range of individuals has shown up a pattern. Each of these people is able, skilled and experienced – a real asset to their team. And each has been managed by a Fixer. Or in some cases, let’s call it what it was – micromanagement. This has resulted in these individuals doubting their own judgement in the job they do so well. The constant dictating solutions, checking up, taking stuff off them, not to mention red-penning their work (yes, really) has stolen away their ability to think for themselves and make choices confidently, even when a part of them knows they are good choices. Instead, their energy goes in to tying themselves up in knots trying to second guess what their manager wants and worrying all the time that they’ll be wrong. And then getting told that they are. This is not good.

Coaching sessions can help build people’s ability to value their own judgement again, but it takes time. If you manage others and know yourself to be a Fixer and also know your fixing is fast becoming micro-managing, here’s what you can do to speed up the process:
Stop doing it!

But apart from that, also:

  1. Learn coaching skills. We can help you with that. All managers should have them and they give you a whole new perspective on managing and developing others. Coaching is about listening, asking powerful questions and helping individuals solve their own problems using their judgement rather than yours.
  2. Realise your standards are just that – your standards. They may be appropriate for the job; they may not be. Just because you did it that way, doesn’t mean it’s the only way to do it. They may even be a bit out of date, so open yourself up to other approaches and only impose standards or ways of working where they are widely recognised by your profession as the only way to do things.
  3. Decide to get that warm, fuzzy feeling from something other than fixing. At some point in your career, you were given freedom to develop your own judgement and that’s why you’re credible now. Give that gift to your team by empowering them, letting them get on with it and yes sometimes, allowing them to fail. That’s how they will learn (or re-learn) to trust their own view and make decisions with confidence.
  4. Destroy the red pen.