Leadership

In our September newsletter, we explored one subject we love to present on, when we speak at conferences.  And we promised a second theme so here it is.  Something key, that is making our audiences sit up and listen. This one is about leadership and our thoughts on what leaders need to grasp to thrive in changing times.  Our thoughts…

The beach towels are folded and stored, the suitcases are back in the loft and we’re panicking about work we didn’t finish before escaping to the sun – it must be autumn.

Complaints are a reality of working life. Whether they come from a customer, a colleague, a supporter or any other key contact, we are never going to get it right every time.